Privacy Policy

Last Updated: 27 April 2025

Qouh.com (“we”, “us”, or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

1. What Information We Collect

When you use our website or services, we may collect:

• Personal Information: Name, email address, billing address, and payment details (processed securely via Stripe).
• Account Information: Username, password, and activity records related to account management.
• Usage Data: Information about your use of the service, such as login times, IP addresses, and general usage statistics.
• Support Communications: Any communications or correspondence you send to us for help or support.

We do not actively monitor the content of your files or the specific websites you visit. Automated tools may monitor for triggers related to prohibited activities for security and compliance purposes.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services.
• Process payments and manage billing through Stripe.
• Communicate with you about your account or respond to support requests.
• Monitor system performance and prevent fraudulent or illegal activity.
• Comply with legal obligations.

3. Payment Processing

All payment transactions are securely processed by Stripe. Qouh.com does not store your full payment card details on our servers.

4. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

5. Sharing of Information

We do not sell, rent, or share your personal information with third parties except:

• When required for payment processing (Stripe).
• When legally required (e.g., by court order).
• To protect our rights or investigate suspected fraud or abuse.

6. Cookies

We may use cookies and similar technologies to improve website functionality and user experience. You can control cookie settings in your browser.

7. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your information.
• Object to or restrict certain processing.
• Withdraw consent at any time (where applicable).

To exercise these rights, please use the contact form on our website.

9. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal data from children under 18.

10. International Users

Your information may be processed and stored in countries outside your own. By using our services, you consent to such transfer in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date above.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please refer to the contact form on our website.