Cookie policy

In short

We use the cookies and browser storage the site needs to work, and we count visits to this website without cookies. Only session recordings on this website (Microsoft Clarity) set cookies, and only if you allow them in the question at the bottom of the page.

Cookies

These are set by Qouh itself:

• rt-token: keeps you signed in to the app (30 days, renewed while you use it).
• NEXT_LOCALE: remembers the language you chose.
• sidebar_state: remembers whether the app's menu is collapsed (7 days).
• billing_banner: hides a billing notice until the next day (2 days).

Browser storage

The signed-in app also stores a few things in your browser:

• session-renewed-at: when your session was last renewed.
• setup-checklist-collapsed: whether you folded the “Get set up” card.
• plan-route-card-collapsed: whether you folded the “Plan a route” card on Today.
• An offline copy of the app pages you opened, so the app still opens without a connection. It is cleared when you sign out.
• route-planner: the route you are working on in “Plan a route”, kept only in this browser tab (session storage) until you close it.
• public-route-planner: the route you are working on in the website’s “Plan a route” tool, kept only in this browser tab (session storage) until you close it.
• site-consent: your answer to the question about session recordings on this website (allowed or not), so we don't ask again.
• site-chat-greeting: the day the WhatsApp button last greeted you on this website, so it greets you at most once a day.
• site-theme: whether you chose the light or the dark look for this website; without it the website follows your device.

Visit statistics

We count visits to this website with our own analytics software on our own server: which pages are opened, how people arrive, the country, the browser and the screen size. It sets no cookies and shares nothing with anyone else, so we don’t ask for consent. Browsers that send a “do not track” signal are left out. This counts only the public website, not the app or the booking pages.

Session recordings

If you allow it, Microsoft Clarity records how this website is used: clicks, scrolling, mouse movement and the pages you open, with typed text hidden. We use it to see where the site is unclear. Microsoft then sets its own cookies (_clck, _clsk, CLID, ANONCHK, MR, MUID, SM) and receives your IP address and browser details, under Microsoft’s privacy statement. You can change your choice at the bottom of this page.

Other sites

When you pay through Stripe or connect Google Calendar, you are on their site, and they set their own cookies under their own policies. When spam protection is on, Google reCAPTCHA may set its own cookies on the sign-up and contact forms and, once you open it, the route planner.